• Physical ESXi Host Checks

[ For each Dell host ]

• • Check heartbeat indicator light - it should be solid blue. If not please follow the section iDRAC Checks.

  • Check RAID lights on HDDs - they should have a solid green status light and a flashing green activity light. If not please follow the section iDRAC Checks.

• Physical Synology Checks

[ For each Synology device ]

• • • Check Synology is powered on.

    • Listen for any beeping coming from the device - if beeping can be heard, follow the section Synology Checks.

    • Check the status lights on the device - If there are orange or abnormal lights, follow the section Synology Checks.

• UPS Checks

[ For each UPS device ]

• • UPS - check via web UI or Powerchute, check physical unit for warning lights.

• iDRAC Checks

  • Under the Dashboard tab, the Health Information section should show System is Healthy.

  • Under the Dashboard tab, check the Recent Logs section underneath for any recent incidents.

• Synology Checks

  • Open the Synology web interface via IP address in a browser > open Storage Manager > select HDD/SSD, select a drive and perform the following:

    • Select Health Info > note the Power-on time (hard disks should be replaced every 3 years / 26000 hours as part of preventative maintenance).

    • Select History > scroll down and check the graph for Bad Sector Count. If there are bad sectors, replace the drive.

• Windows Server Backup (WSB) Checks

  • Open the WSB application on each server.

    • Check backup status was successful and investigate the cause of any failures.

    • Check how far back do the backups go? Does the size of the LUN / VHD need to be increased?

  • Test Restore (monthly) from each server and backup method.

• Acronis Checks

  • Open the Acronis portal and sign in with your Interm IT email address > select Cyber Protection > select Devices > sort by Last Backup column to check all scheduled backups.

    • For backups, check that each server is showing as Online (not greyed out).

      • If agent is offline: download the agent here and run on the affected server > select the Update option.

      • If the ISP has changed: Uninstall the agent from the server, and reinstall using the instructions Standalone Installation (manual).

      • Check that each backup completed at the scheduled time.

    • For AV, check that agents are deployed and that the IIT Protection Plan for Endpoints is deployed.

• Server Restarts

  • Weekly on a morning that you are visiting a school.

• Updates

  • Server updates

  • WSUS

• Hardware Warranty

• Clean projector filters / Smartboard cameras / C-Touch / M-Touch sensors bars.

• Update IT inventory.

• Update DR document.

• Update ICS document.