Synology

Common Tasks

Open the Synology web UI via IP address in a browser > open Storage Manager > select HDD/SSD.
For each drive > select History > scroll down and check the graph for Bad Sector Count. If a drive has any bad sectors, replace this drive first.
At the Synology, remove a drive from the device > remove the old disk from the caddy and fit the replacement > insert the drive back into the Synology.
Return to the Synology web UI > open Storage Manager > select Storage Pool > Action dropdown, select Repair > select the new drive > Next > OK > Apply.

Prerequisites

[ In the Synology DSM console ]

Login with a user with admin permissions.
Go to Control Panel > Update and Restore. Check that the DSM version is fully up-to-date.
Open Package Center > search for active, find Active Backup for Business > select Install > Done.
Open Package Center > search for machine, find Virtual Machine Manager > Yes > select Install > Done.
Select Activate > tick I have read... > Next > Create a Synology Account.
- Name: Interm IT
- User Type: Business (commercial use)
- Company Name: <SchoolName>
- Company size: 251 - 1000
- Contact Email: intermit@<schoolDomain>
- Password: <CurrentIntermAdmin>
Select Next > login to the emails for your intermit@ account > copy and paste the verification code > Next.
Tick I agree... > Submit > Sign in > OK.

[ In the ESXi console ]

Login to ESXi > Manage > Services tab > search for tsm > select TSM > Actions menu > Policy > Start and stop with host > select TSM again > Start.
Select TSM-SSH > Actions menu > Policy > Start and stop with host > select TSM-SSH again > Start.

For each VM:

- Check VM can be shut down before proceeding!
- Do not shut down Domain Controllers remotely as you may lose connection!
- This process will take up to 10 minutes per VM.
Left pane, select Virtual Machines > right-click on VM > Guest OS > select Shut down > wait for VM to be offline.
Right-click on VM > Edit settings > VM Options tab > expand Advanced > under Configuration Parameters, select Edit Configuration.
In the Search box, enter ctk > if ctkEnabled is present, continue to the next section.
Select + Add parameter > at the bottom of the Key column, replace Click to edit key with ctkEnabled > in the Value column, replace Click to edit value with true.
Select + Add parameter > at the bottom of the Key column, replace Click to edit key with scsi0:0.ctkEnabled > in the Value column, replace Click to edit value with true.
Repeat step 13 for depending on the number of VHDs within the VM (scsi0:1.ctkEnabled / scsi0:2.stkEnabled) > OK > Save.

Proceed to Step 2 to configure a VM.

Prerequisites

The Active Backup for Business package should be installed on the Synology (see section ABB - Installing and Configuring Active Backup for Business for ESXi VM Backups)

[ In the Synology DSM console ]

Login with a user with admin permissions.
Open the Active Backup for Business app.
Select a VM to backup > Create Task > set Task name to the VM name > Next > select ActiveBackupforBusiness > Next > tick Enable compression... > tick Enable encryption... > enter the encryption key provided by Mark Whitman > Next > tick all checkboxes > Next >
Complete instructions here if an error appears about CBT not being enabled - How to enable CBT manually for a virtual machine
Next > select Scheduled Backup > Weekly, Every day at 00:00 > specify allowed backup times.
Next > tick Enable retention policy > select Advanced retention policy > Set Rules > set the following rules based on the server being backed up:

For servers storing user data (K9Server / K9Server-FS / K9Server-ADM etc.)

- Keep all versions for: 1 days
- Keep...version of the day for: 30 days
- Keep...version of the week for: 8 weeks
- Keep...version of the month for: 4 months
- Keep...version of the year for: Untick

> OK > Next > tick the administrators to allow restores to be completed by (IntermAdmin) > Next > Done.

For servers not storing user data (K9Server-RDS / K9Server-APP / K9Server-PRT)

- Keep all versions for: 1 days
- Keep...version of the day for: 14 days
- Keep...version of the week for: 8 weeks
- Keep...version of the month for: Untick
- Keep...version of the year for: Untick

> OK > Next > tick the administrators to allow restores to be completed by (IntermAdmin) > Next > Done.

Store the downloaded encryption key in a dedicated Synology Keys folder in Interm IT.

[ In the Synology DSM console ]

Login with a user with admin permissions.
Go to Control Panel > under System, Notification.
Under Sender email, select Set Up > under Service Provider, select Outlook > Sign In.
Login with the school's intermit@ account > tick Consent on behalf... > Accept > Agree > Save.
Scoll down to Email Settings > Subject prefix > enter DSM-IIT<SensoID> (e.g. DSM-IIT123) > Apply.
Select the Rules tab > select Add > enter the Rule name as Interm SD Notifications.
Next to the column header Level, click the checkbox twice to clear it.
Expand Active Backup for Business > tick the following items:
- Critical Backup task unsuccessful.
- Critical Backup verification unsuccessful
- Info Restoration task completed
- Warning Restoration task partially completed
- Critical Restoration task unsuccessful
- Warning Virtual machine backup task partially completed
- Critical Virtual machine restoration failed.

> Add.

Select the Email tab > under the Recipient Profiles section > select Add > under Rules, select Interm SD Notifications > under Email, enter sd@intermit.co.uk > Add.

Note: To test the sending of emails, select the sd@intermit.co.uk entry > Send Test Email.

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