• Shotcut - video editor - free.

• Tuxpaint - early years paint application - free.

1. Download latest EXE from https://aka.ms/downloadmee-desktopApp and save to C:\Temp.

2. Open the downloaded EXE and navigate to C:\ProgramData\Microsoft Studios\Minecraft Education Edition X.X.X.X\install\XXXXXX.

3. Copy the MSI and cabinet file

Please perform the following once your admin server migration has been completed.

On the old Admin Server:

1. Open Task Manager (Ctrl + Shift + Esc) > end the 2 processes names Wonde.

2. Open Programs and Features (appwiz.cpl from Run) > uninstalll Wonde.

On the new Admin Server:

3. Open up a web browser and head to https://wonde.com/wonde-installer to download the Wonde installer.

4. Run the WondeInstaller.msi file and follow the wizard accepting the default values. Wonde will need to be installed onto the C:\ drive to work properly.

5. Set the 2 Wonde service properties to Automatic (Delayed Start), and under the Recovery tab set 1st and 2nd failures to Restart the Service.

6. Navigate to the Wonde folder within the servers computer program files folder - C:\Program Files (x86)Wonde\Wonde SIMS (or Program Files if x86 is not present).

7. Run the wyUpdate.exe file from the Wonde folder to make sure the Wonde client is up-to-date. If an update is available please follow the update wizard. This is vital for the reports to be correct.

8. Navigate to the computer’s task manager (Right click on the task bar at the bottom of the screen > select Task Manager).

9. Ensure WondeRecoveryService and WondeCommsService are running.

10. Contact the Wonde team via email support@wonde.com or calling us on 01638 779144 to configure the client and test synchronisation.

The setup.bat file in the root of the software fails to install the MSIs. This occurs in v6.8. To get around this, please install the software manually:

1. Download the installer files from here.

2. Extract the zip file to a temporary location.

3. Run Packages \ Cleanup \ cleaner.cmd to uninstall existing installations.

4. Run CC64b \ Classic_Client_64_User_setup.msi

5. Run CCID64b \ GemPcCCID_en-us_64.msi

6. Run eSigner6x32b \ eSignerV6_CORP_x86.msi

7. Run WebSigner64bBarclays \ WebSigner_x64_Barclays.msi

8. Within Internet Explorer, ensure *.barclays.net has been added in trusted sites.

9. Restart the computer and test.

Since release 78, Google removed the ability to set the flag in chrome://flags.  Therefore, the workaround is to create a shortcut with the following switch at the end:

--touch-events=enabled

E.g. "C:\Program Files (x86)\Google\Chrome.exe" --touch-events=enabled

Prerequisites:

• Within the Office 365 Admin Center, ensure that the user has Send As permissions for the email account.

1. Open the Outlook application and compose a new email.

2. Select the Options tab > select the From button.

3. Select the From drop down list > select Other Email Address > find or type the email address to send as > OK.

If an Outlook profile becomes corrupt and fails to load the Outlook application, you can create a new profile.

1. Right-click Start Menu > Run > type control > OK.

2. View by dropdown > select Small icons > select Mail.

3. Under Profiles > select Show Profiles.

4. Select Add > type the new profile name (e.g. Outlook <todaysDate>)

5. Enter the following information:

• Your Name Enter the name that the user wants recipients to see when an email is sent (e.g. Mr M Whitman, or School Office @ St Mary's)

• Email Address Enter the email address that needs to be added.

• Password Enter the email account password.

6. Select Next > login again if requested > untick Allow my organisation to manage my device > select No, sign in to this app only.

Note: If the user uses multiple accounts, select Add another account, otherwise select Finish (additional accounts can also be added later).

7. Always use this profile dropdown > select the new profile.

8. Close and reopen Outlook to load the new profile.

These instructions may be applicable if a shared mailbox fails to update when emails are received/moved/deleted between computers (e.g. if multiple users being logged into the admin@ mailbox). Manually selecting send and receive may also be required.

The following instructions remove caching from the user's Outlook application. The cause of the issue is normally due to the mailbox having too many folders and the OST file fails to handle it correctly.

1. Open the Outlook desktop application.

2. Navigate to File > Account Settings dropdown > Account Settings.

3. Select the affected email account > Change > untick Use Cached Exchange Mode > Next > Finish.

Microsoft Article 3188434

1. Login to Schoolcomms.

2. In left pane, navigate to the Messaging tab > Sent Items

3. In the Show Messages Between, set the "from" date to a date well in the past.  If you have archived before, set it to a date before the last archive.  Set the "to" date up > select Show.

4. Highlight all messages in the list.

5. Click Archive Messages in the top menu bar > select Yes

6. Specify the backup folder (use O:\Schoolcomms Archive if possible) by selecting Browse > navigate to the backup folder > create a new folder and name the folder and use the naming convention Up to YYYY-MM-DD (e.g. Up to 2020-02-17)

7. The process will take time if you are archiving a lot of messages. Once the archiving has completed, you will see a confirmation message > OK.

8. If you want to check usage, select Check Usage from the top menu bar.

1. Either login to computer as an Administrator, or select the computer in Senso.

2. Open Command Prompt as an Administrator, and/or run the following command in Senso:

wmic product where name="Schoolcomms" call uninstall

3. It should feedback that it has been uninstalled (e.g. not "no instances available" - if this shows, then Schoolcomms may have been installed for a single user).

4. Install the new version of Schoolcomms, being sure to install it for All Users.

On some computers, the Screen Capture icon is showing as disabled.  To resolve this, perform the following:

• Copy Snapshot.exe from C:\Program Files (x86)\SMART Technologies\Education Software

• Paste Snapshot.exe into C:\Program Files (x86)\SMART Technologies\SMART Product Drivers