Warning: Complete initial setup of built-in OS and Double Driver the workstation before rebuilding. Some custom drivers are not publicly available.

1. F11 to access boot menu > Onboard NIC (IPv4)

Note: to access the BIOS, press Delete.

1. F8 to access boot menu > Onboard NIC (IPv4)

Note: to access the BIOS, press F2.

1. F2 to access boot menu (with supplied keyboard Fn + F2)

• BIOS Setup> Storage > SATA/NVMe Operation > AHCI/NVMe > Yes > Exit > Yes

2. F12 to access boot menu (with supplied keyboard Fn + F12) > Onboard NIC (IPv4)

Advanced Mode (F7) > OK > Advanced Tab > System Agent Configuration > Graphics Configuration

• Primary Display = iGPU

• iGPU Monitor = Disabled

1. F2 to access boot menu

2. Boot Manager > EFI PXE 0 for IPv4

Additional Drivers Required

1. • Intel DCH driver (11th Gen - 14th Gen)

   • CMedia audio driver - 11_CMedia

Importing drivers

• Intel RST driver - resolves builds failing with fail with a "Missing Storage Driver" error)

• Intel Wireless drivers - enables WiFi immediately so passkey imports correctly during build.

• Intel Serial IO driver - enables the touchpad to work immediately after the build completes.

Downloading and extracting drivers

Intel RST driver

1. Navigate to https://www.acer.com/gb-en/support/product-support/TMP214-54/NX.VYAEK.00F/downloads

2. Locate the latest version of the IRST (Intel® Rapid Storage Technology) Driver > Download.

3. Open the downloaded zip file and navigate to the following subfolder IRST_Intel_19.3.0.1016_W11x64 \ F6 \ VMD

4. Copy the folder f6vmdflpy-x64 to \\K9Server \ d$ \ Interm IT \ Drivers and rename the copied folder to Intel IRST Driver.

Intel Wireless drivers

Intel Serial IO driver

[ On K9Server ]

5. Open Microsoft Deployment Workbench and expand Deployment Shares > K9 Deployment Share.

6. Right-click Out-of-box Drivers > Import Drivers.

7. Select Browse > navigate to D: \ Interm IT \ Drivers and select the folder of the driver to import > OK > Next > Next > Finish.

Repeat this step to import each driver.

8. On the left, right-click K9 Deployment Share > Update Deployment Share > select Completely regenerate the boot images > Next > Next > Finish.

1. F2 to access BIOS.

• Main > Network Boot - toggle On

• Main > F12 Boot Menu - toggle On

2. F10 > Save & Exit

3. F12 to access boot menu > Onboard NIC (IPv4)

Intel Wi-Fi Driver (Intel Wi-Fi 6 AX201) - https://www.intel.com/content/www/us/en/download/18231/intel-proset-wireless-software-and-drivers-for-it-admins.html

Intel Serial IO Driver - https://www.acer.com/gb-en/support/product-support/TMP214-54/NX.VYAEK.00F/downloads

1. F12 to access boot menu

• BIOS Setup > Storage > SATA/NVMe Operation > AHCI/NVMe > Yes > Exit > Yes

2. F12 to access boot menu > Onboard NIC (IPv4)

1. F12 to access boot menu

• BIOS Setup > Storage > Enable UEFI Network Stack > ON

• BIOS Setup> Storage > SATA/NVMe Operation > AHCI/NVMe > Yes > Exit > Yes

2. F12 to access boot menu > Onboard NIC (IPv4)

Fixes

Laptop takes a long time to restart / shutdown

Symptom: When connected to a 2.4GHz network, the connection speed only reaches 72.2Mbps, however, when connected to a 5GHz network it reaches 200Mbps.

Fix: You can force the adapter to only use specific bands to maintain the 200Mbps connection speed.

  Navigate to Start > Run > type ncpa.cpl > OK > Configure button > Advanced tab > Wireless Mode option > select 10 - 11 a/n/ac > OK.

1. F12 to access boot menu / F2 to access BIOS

Note: Trackpad may not work after building to the network.

• Download the driver directly from here.

• Alternatively, navigate to https://uk.dynabook.com/support/drivers

• Download and install the Intel Serial IO driver.

1. F2 to access BIOS:

• BIOS Configuration > Network Controller Configuration > Enable UEFI Network Stack > ON

• BIOS Configuration > Storage > SATA Operation > AHCI

2. F12 to access boot menu > Onboard NIC (IPv4)

1. F2 to access BIOS.

2. Advanced tab > SATA Configuration > SATA Mode Selection > AHCI > Back.

3. Network Stack > Enabled.

4. Boot tab > CSM (Compatibility Support Module):

• Launch CSM > Enabled.

• Boot Device Control > UEFI only.

• Boot from Network Devices > UEFI driver first.

• Boot from Storage Devices > UEFI driver first.

• Boto from PCIe/PCI Expansion Devices > UEFI driver first.

5. Exit tab > Save Changes and Exit > Yes.

6. F8 to access boot menu (if it doesn't boot to network automatically.

1. F2 to access BIOS:

• General > Advanced Boot Options > tick Enable UEFI Network Stack > Exit > Yes.

2. F12 to access boot menu > USB NIC(IPV4)

1. Fn + F12 for network boot key (USB network adapter required with Realtek chipset).

Note: Fn + F2 to access boot menu / BIOS

1. F12 to access boot menu

Note: F2 to enter BIOS

1. F10 to access boot menu / BIOS

2. Boot Options tab > Network Boot > Enabled

3. F10 to save and exit > Yes

4. F9 for boot key

Drivers: https://support.hp.com/gb-en/drivers/selfservice/hp-245-g8-notebook-pc/38122916

Recommended drivers:

• Wireless driver (resolves connectivity issues at startup and link speed).

1. Fn + F12 for network boot key (USB network adapter required with Realtek chipset).

Note: Fn + F2 to access boot menu / BIOS

1. F10 to access boot menu / BIOS

Note: Some drivers can interfere with building these laptops and cause a BSOD after applying the OS image. To work around this:

• For K9 systems, move all drivers from D:\K9DeploymentShare\Out-of-box drivers\ to a temporary folder like D:\Temp.

• For CC4 systems, on the build configuration screen > Drivers tab > select Only use RM approved drivers...

Note: The trackpad does not work when booting in PXE, so tab and shift-tab will be needed to navigate.

Note: If you have applied the fix to allow BIOS computers to build to 20H2, then you will need the original UEFI files for this build to work as the setting cannot be changed in the BIOS.

1. F2 to access boot menu / BIOS

• Main > Network Boot - Enabled

• Main > F12 Boot Menu - Enabled

2.  F10 to save and exit.

3. F12 to access boot menu > Network Boot-IPV4

1. F12 to access boot menu

• BIOS Configuration > Network Controller Configuration > Enable UEFI Network Stack > ON

• BIOS Configuration > Storage Interface > SATA Operation > AHCI

2. F12 to access boot menu > Onboard NIC (IPv4)

Initial Configuration

1. F12 to access boot menu

• System Configuration > Network Controller Configuration > Enable UEFI Network Stack > ON

• System Configuration > Storage Interface > SATA Operation > AHCI

2. F12 to access boot menu > Onboard NIC (IPv4)

Fixes

Slow wireless performance

Symptom: When connected to a 2.4GHz network, the connection speed only reaches 72.2Mbps, however, when connected to a 5GHz network it reaches 200Mbps.

Fix: You can force the adapter to only use specific bands to maintain the 200Mbps connection speed.

  Navigate to Start > Run > type ncpa.cpl > OK > Configure button > Advanced tab > Wireless Mode option > select 10 - 11 a/n/ac > OK.

1. F2 to access boot menu

2. Boot Menu > EFI PXE 0 for IPv4

1. F2 to access boot menu

2. F7 to enter Advanced Mode > OK.

3. Advanced tab > Network Stack Configuration > Network Stack - Enabled.

4. Boot tab > CSM (Compatibility Support Module) > change to the following:

• Boot Device Control - UEFI only.

• Boot from Network Devices - UEFI driver first.

• Boot from Storage Devices - UEFI driver first.

• Boot from PCE-E/PCI Expansion Devices > UEFI driver first.

5. Boot tab > Secure Boot > OS Type - Windows UEFI mode.

5. F10 to save changes and exit > Yes.

6. F8 to access boot menu.

1. Connect your USB adapter (AX88179 confirmed working) and Ethernet cable.

2. Turn device on > press Delete to enter BIOS.

3. Navigate to the Save and Exit tab > under Boot Override select your USB network adapter.

1. You can confirm if the laptop is affected by using a USB keyboard to boot into Windows.

2. Open the laptop by removing the screws (all the same size) on the bottom of the laptop (caution: when lifting the back plate,  lift up from the fan vent side to avoid clips snapping).

3. Remove the battery connection for 20 seconds.

4. Reconnect battery and reassemble.

Source: https://ccm.net/forum/affich-976414-lenovo-laptop-will-only-type-numbers-6-and-4

https://clevertouch.zendesk.com/hc/en-gb/sections/21346080675730-Firmware-Release-Notes

To unlock the board and allow touch, press the yellow button on the remote control.

You can wipe the password using the following commands:

1. Using the Clevertouch remote control, point it close to the IR reader.

2. Press "input"

3. In sequence, please press "0 2 1 4" on the Clevertouch remote control

If this doesn't work, please can you try skipping step 2 and only use 0 2 1 4. or please try the following:

1. Press the "backspace" button on the pin keyboard (on screen) 6 times

2. Then press 0

1. Turn on the screen.

2. Open the menu bar > select Apps > select Settings > select Apps.

3. Select the Clever Message app > select Stop > select Disable.

Clevertouch CM screens

1. Go to the Signage homescreen (where it has a blue background with a picture of the remote control and the "All Apps" button)

2. Press and hold the CMS button on the CM/CTL Series remote control.

3. Press and hold this for 5 seconds.

4. After this, the menu for the Clevertouch Live app will appear.

5. Once in the settings untick Start with OS.

Clevertouch CM Pro screens

1. Within the Clevertouch Live app, press 1379.

2. Select Settings > untick Start with OS.

Step 1 – Clock Chip Reset

Power up the unit and immediately press and hold the two outer buttons, wait until the screen displays “Setting Clock Defaults” and release the 2 buttons, turn off the unit and wait 5 seconds, power the unit back up and you should now be able to set the date and time and timers.

If step 1 doesn’t resolve the issue then move onto Step 2.

Step 2 – Main CPU Reset

At power up press and hold the centre button immediately and wait until the screen displays “Reset Profile” select Yes and then No on the following screen. This procedure should clear the faults. (note that the display will show the date the software was created.) You can now set the times and dates etc as shown in the instruction manual.

1. Open the web interface for the MFP.

2. Navigate to Device Management > Configuration.

3. Under the Printer secton, select Basic Settings.

4. Change the setting Auto Delete Temporary Print Jobs to On and specify the number of hours.

5. Change the setting  Auto Delete Stored Print Jobs to On and specify the number of days.

If you experience an issue with a Kingston A400 drive not booting or showing in disk management, connect it to a PC using a USB to SATA adaptor.  The drive cannot be accessed and will show as a device with "S11" in its name.

Ask Mark Whitman for the fix tool, select the drive and reflash the controller.  The SSD will be blank and require rebuilding.

These instructions will allow the Cypad device to connect to the school's WiFi instead of 4G:

1. Press the back button at bottom to exit Cypad app.

2. Hold the back button > select administrator mode > enter the password KM.service88

3. Select Home button.

4. Settings > WiFi > enter the WiFi details.

5. Switch to Mobi Control app

6. Press and hold agent mode (will have administrator in red) - this will take the device back to the Cypad app

Newer versions of Synology Assistant do not allow for manual installation of the DSM operating system.

Download the archived version from https://archive.synology.com/download/Utility/Assistant - more specifically, Version 5.2-5566 has been tested.